Step 1: 24 Hour Emergency Contact 


When you first call, we will have to go through a list of questions to better help us understand the extent of the job. We will ask your name, phone number, address, insurance information if applicable, what caused the water damage, has the issue been fixed, how many rooms are affected, is there any standing water, what type of flooring, were any walls or ceilings affected and is there electricity. We will aslo ask if the home is slab or pier and beam. All of those questions help us help you. It will determine what equipment we need to send, how many technicians and how long the job will take.  

We Answer the Phone Ready to Help
Call Today - (903) 832-4400

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Texarkana has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment