What do we do for you when fire damage occurs?

2/15/2018 (Permalink)

Call us at 903-832-4400 for any fire damage restoration needs!

Here is a look at what we offer for your commercial or residential property when fire damage has occurred. 

 Surveying and Pretesting: The process of surveying the job environment is an in-depth process. First, we will walk through the job with you to determine the areas that have been affected. Second, we will pretest the cleanability of surfaces as needed. Pretesting is a SERVPRO® process designed to identify those items that will be restorable. Third, we will make a detailed scope and inventory of each affected area in your home. Finally, we will give you a summary of our findings and explain the best steps for restoration.

Extent of Cleaning: We will review the full extent of the smoke damage. However, you and your insurance adjuster have the final say as to the extent of cleaning to be performed. Please consult with your adjuster if you have any questions. You will be responsible to pay for anything your insurance company does not pay for. 

Specialized procedures are required for materials like mold, lead paint, asbestos, Chinese drywall, etc. If we notice a significant presence of these types of materials, or believe there is a likelihood that such materials exist in the structure, we will notify the involved parties so they may determine an appropriate course of action. 

Window Cleaning: For normal smoke damage, windows will be cleaned on the inside only. 

Metal Polishing: Unless conditions warrant chemical restoration, metal such as silver and brass will be cleaned and buffed only. Polishing will only be done if we are authorized by both you and the adjuster. 

Floor Finishing: Hard surface floors will be mop cleaned. Stripping, sealing and refinishing will only be done if conditions warrant them and we are authorized by both you and the adjuster. 

Clean/Prep-for-Paint: Wall and ceiling surfaces which are heavily smoked and will not clean completely will be cleaned so that sealer paint will adhere. These surfaces may clean up better with additional work. However, this type of additional work is usually not authorized by (or paid for by) insurance companies when painting is still required. If you request any non-covered services, you will be responsible to pay for them.

Deodorizing: We guarantee our deodorizing to be complete provided that all sources of odor have been removed, cleaned or sealed. 

Clothing: Your insurance company might encourage you to clean any affected clothing in your home. If the damage is too heavy or if facilities are not available, we may recommend a local professional laundry and dry cleaners we use to do the work. You may use any laundry or dry cleaner that you wish. It is important, however, that they be familiar with smoke damage.

Ductwork: If you have forced air heat, we will inspect your system to determine if smoke has entered the ductwork. If so, we will recommend measures to remedy the situation. 

Live Plants. SERVPRO® Franchisees recommend the removal of live plants from the affected property, as we do not take responsibility for these items